Your room will be ready for check in at 3PM. In case you arrive here earlier and your room is ready we will happily check you in or store your luggage and bring it to your room when it is ready.Let our friendly team know if you are arriving later in the evening as an alternative check-in can be arranged for you.
Our check-out time is 10AM. If you wish to extend beyond this time, please contact reception. Please note that late check out is subject to availability and may incur an extra charge.
Easiest way to change your booking is by contacting us via phone. Then, we can directly check and organise the change with you. Just make sure to check out our terms and conditions and fact check this against your booking type. Or, if we speak to you we can discuss this with you too.
Please get in touch as soon as possible via phone to cancel your booking. If you call us before 3PM, at least one full day before arrival, we can cancel the booking without charge.If you’ve booked through a third party booking system, their cancellation policy applies. Just check out our cancellation policy and terms and conditions
When booking direct with us, your credit card is simply a guarantee for your booking. You pay us upon check in. In case your business needs to pay for the room on your behalf, simply get in touch with us and we can organise this for you. Please note, if you’ve booked and paid through a third party booking website, then their terms and conditions apply.
Of course, The Metrotel is here to accommodate corporate staff and employees from around the world. We will happily assist with accommodating your group booking. Simply contact us through email stay@themetrotel.co.nz or call us on 06 222 00 36 to discuss the amount of rooms, bed configurations and length of stay.
Even though we mainly accommodate business travellers, we also have families with children staying here. We provide port-a-cots and highchairs for babies and toddlers, and have roll-away beds for children. The two bedroom studio and mezzanine studio are great family room options. Check out our booking site for more information.
We continuously monitor the Covid-19 situation provided by the New Zealand Government and Ministry of Health and ensure all our measures meet the guidelines of the health authorities.
Our top priority is providing a safe and clean environment for our guests and team. Therefore, we have put the necessary steps in place to guarantee our guest and employee’s well-being. This includes:
New procedures and guidelines are maintained for social distancing and contact tracing requirements;
All our team members are fully briefed on the details of Covid-19, including the new Delta variant and respect the extra precautions that need to be taken into account while dealing with our guests;
Our team is fully aware and committed to following the recommended cleaning standards and will respect the hygiene guidelines set by the New Zealand Government and Ministry of health;
Our housekeeping department has been fully trained on the additional cleaning protocols and the enhanced levels of cleanliness throughout the entire motel, including common areas. Hospitality grade cleaning products have been, and will continually be used;
When going into a Covid-19 Protection Framework (aka Traffic Lights), which does not allow you to travel we will amend or cancel your booking free of charge. Additionally, if you are staying with us when traffic lights change rapidly, due to a current outbreak, we will refund the money for the remaining nights and happily assist you with extra travel arrangements.
Yes, we operate during all Covid-19 Protection Framework (aka Traffic Lights). We do ask you to take the recommendations of the ministry of health into consideration. Please sign in using the Covid tracer app, respect and maintain physical distancing, wear a mask and wash or sanitize your hands regularly. Please, stay home when feeling unwell or showing any symptoms of the virus.
If you start to feel unwell or display any symptoms of the virus during your stay with us, please contact our friendly front office team and self-isolate in your room immediately. Call Healthline on 0800358 5453 or your doctor and they will tell you if you should get a Covid-19 test. We kindly ask that you keep us updated with your recovery.
We accept all vaccinated and unvaccinated guests at the Motel.
We do require guests to scan in before entering reception, wear a suitable face mask, sanitise hands and maintain acceptable distance while in an enclosed area or stick to your bubble at all times.
Absolutely. We’re here to make it as easy as possible for you to stay with us. We can invoice you at your convenience. We do require the payment to be made at least 24 hours before arrival.
Upon check in, we ask for your credit card details to hold an authorized amount as a security deposit during your stay. The amount is held by the bank, not by us. Once you check out and the room has no damage, the bank releases this back to you, which can sometimes take 5-7 workdays.
If you wish to settle your account either by eftpos or cash , a refundable $200.00 NZD bond for security purposes is required. We refund this back to you upon check out once the room is checked and has no damage.
Even though we prefer eftpos or credit cards, we can accept a cash payment. Just remember that we then would also ask for an additional $200 cash as a refundable security deposit.
All our rooms have a kitchen with a cooking hob, a full size fridge with a small freezer, a kettle, a toaster, a dishwasher and microwave.
Our Compact Studio is the only room with a small kitchenette featuring a fridge, sink, a kettle, a toaster, and microwave.
Of course there is also cutlery, crockery, containers and cleaning supplies available.
Each of us at The Metrotel have their own favourites, but for us, it’s all about what you’re looking for. We’d happily advise you based on style, food and atmosphere you’re after at the time. We also run a chargeback service with some restaurants in town, giving you the option to pay one bill at checkout with us – which can be useful if you’re on a business trip and want to keep your receipts to a minimum.
We have a selection of restaurants where you can dine at without needing to pay right away. We simply charge this amount to your room and you can pay this upon departure. Ask us for the latest list of restaurants at check in.
We don’t have a breakfast service, however you can simply bring your favourite breakfast with you to prepare in your own kitchen. Or we can simply recommend some great breakfast cafes close by.
Yes, The Metrotel New Plymouth has a laundry machine and dryer on site that can be used for a small fee. For more delicate clothes we offer a same day dry cleaning service. Just ask us how we can help you with this.
We have complimentary, unallocated car parks available on site during your stay. Talk to our staff if the car park is full, we can possibly let you know when the next spot will be available or help you find another car park close by.
Our studio rooms and two bedroom mezzanine rooms have balconies. The ground floor access rooms and the two bedroom studios have a patio area. Unfortunately, our compact studio does not have access to an outdoor area. Check out our virtual tour for a more visual display of our rooms.
The maximum height of our front entrance is 2.6m and the maximum height of our rear car parking area is 2.0m. If your vehicle height fits within those measurements then you will be fine.
We clean your room each day for the entire stay with us. Let us know if you have any special requests around timings to do so and we’d happily work around your schedule.
You can check out the local brochures that are always available at our reception to find out what events and activities are available. Or ask our friendly staff and we’d happily let you know what’s happening in New Plymouth during your stay.
For hygiene reasons and out of respect for people with allergies, we do not allow pets in the motel. In case you have a guide dog, please get in touch with us to discuss.
We’re at 22 Gill Street, New Plymouth
The Metrotel is located at the heart of New Plymouth’s CBD. For your GPS, simply use the address 22 Gill street, New Plymouth. The airport is only a 15 minute drive and the bus terminal is within walking distance.
There is a great local shuttle service available to and from the airport. You can book your own shuttle here or get in touch with us at reception to organise this for you.
After something else?
If your question isn’t found here feel free to send us a message on our contact page with your question.
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